In addition to developing and delivering industry-leading solutions, ServiceFactory understands that business success takes more than great technology. With this in mind, ServiceFactory provides a full suite of professional services and consultants to fully address your business requirements, including:

• Planning and Design Services
• Implementation and Integration Services
• Operation and Life Cycle Services
• Education and Training

ServiceFactory’s experienced professionals have solid backgrounds in both technical and management levels with leading telecom operators. Our typical professional service resource profile includes the following:

• Experience from leading roles at telecom operator, covering all areas of competence; marketing, sales, development, implementation, operation, support, customer care and security
• Deep knowledge in development techniques, applications, services, operations, supply and support
• Innovative and rapid response

The team of professionals offers an accumulated wealth of over 500 man-years of hands-on experience and expertise acquired from holding key positions inside telecom service providers.

In addition to the strong in-house expertise and experience, ServiceFactory is pleased to add the capabilities of our Global and Regional Alliances with such industryleading organizations as IBM and Ericsson Global Services. With delivery and service profiles to meet every business and customer need, these Partners reinforce the ServiceFactory professional services portfolio.

Planning and Design Services

ServiceFactory has professionals with profound knowledge and experience, gained by working within operator organizations, providing valuable expertise in these Planning and Design Service activities:

• Business Applications / Modelling
• Design and Creation of End User Services
• Customer Behaviour
• Development/Engineering/Customization
• Network Design and Planning

Implementation and Integration Services

A stable and flexible network infrastructure will reduce costs, improve customer service, simplify operations and make it easy to increase the capacity of the network when needed. ServiceFactory’s professionals have the knowledge, experience, tools and partners to help implement, integrate, and deploy complex network infrastructures.

• System Integration, Planning and Implementation
• Network Analysis and Optimization
• Operational Efficiency

Operation and Life Cycle Services

ServiceFactory offers support services and has a professional maintenance service where you easily can access updates and upgrades and get information about security patches etc. Hardware swap services are also available.

• Managed Services
• Operations Support
• Security, Business Continuity and Recovery
• Business Hour Support, Business Hour Extended Support, 24/7 Support
• Swap Repair Service / Hot Standby Swap Repair Service
• Maintenance

Education & Training

ServiceFactory offers a variety of training programs to support you in optimizing your return on investment in ServiceFactory infrastructure, and also to provide valuable support in successfully developing your business. ServiceFactory’s standard training modules are listed below. Upon request we can also offer customized training.